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Utilities

Profitable customer communications management

As a utility’s relationship with its customers becomes increasingly dynamic – and utilities shift to a customer-centric model – SourceLink helps utilities create effective customer communication management through statement design…real-time, personalized and localized customer communications across multiple facing channels…and revenue-creating transpromotional statements.


  • Customer Communication Management

    As utilities move from a provider of non-discretionary services model to a customer-focused service model, this transformation requires building and nurturing customer relationships – and relationships are built on communication.

  • Statement Redesign

    To encourage timely payment…facilitate web-based customer service…and provide first-call resolution of questions and problems, the utility must improve the billing experience. This improved billing experience begins with transforming the utility’s first line of communication – the billing statement.

    Watch Video Now

    Take the first step and ask for our free utility bill design assessment – click the button to watch our new video and see how we can help your company.

  • Community-Focused Communications

    Community is at the heart of a smart Customer Communication Management (CCM) strategy. Based on customer data and a well-designed statement, integrating a comprehensive, ongoing community relations program into a utility’s CCM strategy helps achieve visibility as a good community citizen, build goodwill and reinforce paid advertising campaigns.

  • Transpromo Marketing

    Once the utility has the foundation of integrated customer data across business, product lines and services, the stage is set for effective cross-sell and upsell transpromo messaging. Accurate customer intelligence, allows your transpromo messaging to become more relevant, personal and timely.

  • Data Security

    SourceLink demonstrates our best-in-class data security processes by our SAS 70 Type II certification. With our exacting security methods and process controls, your data is always safe.
Utilities customer communication management
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